Piloting client outcomes measurement
Safety Measures is seeking expressions of interest from services working with victim survivors to participate in an action learning pilot to develop and test processes and tools for implementing this framework. The pilot will run from August 2026-May 2027.
In consultation with service providers and people who have accessed DFV services, Safety Measures has developed a provisional framework that can be adapted and used to measure client service experiences and client outcomes in a range of specialist DFV service contexts.
Measuring client outcomes is a key opportunity to centre victim survivors’ experiences and priorities, demonstrate accountability to clients and support ongoing quality improvement.
We want to explore how service providers measure and make sense of clients’ experience engaging with a service (client service experience), changes in their circumstances as a result of engaging with a service (client outcomes), and how these ripple out to impact system outcomes and social change.
Objectives
Taking a participatory, action learning approach, this project aims to:
Develop and test a shared approach to outcomes measurement in the DFV sector that both honours the realities of service delivery and reflects the priorities of victim survivors.
Strengthen capability within the specialist DFV sector to articulate and demonstrate the differences our work makes in the lives of people experiencing domestic and family violence.
Develop and share tools and resources for measuring clients’ service experience and outcomes that are purposeful, usable, and relevant across diverse service settings.
What will the pilot involve?
Over the 10 months from August 2026 – May 2027, Safety Measures will support participating services to design and implement client outcomes measurement in ways that are meaningful, practical, and tailored to the realities of your DFV service delivery.
This will include:
Professional development and in-depth orientation to the Safety Measures Outcomes and Measurement Framework
Hands-on support from our team to adapt the framework and develop processes measurement tools specific to your context
Implementing measurement processes and tools within your service, with support and advice from Safety Measures along the way
Sharing insights, successes and challenges with other participating services through regular, facilitated action learning circles
Contributing reflections and learnings towards a revised framework and suite of resources to be shared with the specialist DFV sector more broadly
Capturing implementation learnings to help inform other services looking to embed client outcomes measurement.
What will it take to participate?
Safety Measures will work with your project lead/s to tailor a project plan for your service, outlining shared goals, responsibilities and timelines.
This is an opportunity to work with dedicated, independent support over an extended pilot period and will look different for each participating service.
At a minimum, we expect service providers will:
Confirm commitment and support from senior leaders within your organisation, through an initial discussion in August 2026 and signing a collaboration agreement
Nominate a key contact to be the ‘project lead’ within your team – this might be one or more people, who will connect directly with Safety Measures throughout the project and participate action learning circles with project leads from other participating services (3-4 online sessions)
Attend a framework orientation workshop (online) in early September 2026, and a pilot reflection and review workshop around May 2027
Engage with Safety Measures throughout the project, in ways that make sense for your service’s needs and capacity Share learnings and outputs openly with other service providers through Safety Measures – with attribution, authorship and intellectual property rights to form part of the collaboration agreement
Participate in an external evaluation of the pilot (includes surveys and facilitated joint reflection session).
Expressing interest
We are hoping to work with a small number of services of varying sizes, structures and operating contexts across the Northern Territory, South Australia and Victoria.
Some services may have initiated work on outcomes measurement already, while others may be newer to this.
If you want to be involved, please complete this form as soon as possible, no later than 31 July 2026.
We may follow up with interested services as we receive your responses, and will be scheduling meetings to connect with participating service providers in August ahead of the orientation workshop on 1 September.
Please contact email hello@safetymeasures.org.au if you have any questions or want to discuss the pilot with our team.